Frequently Asked Questions
- How can I place an order with Weekender?
- How could I change or cancel an order before shipping?
- How can I contact Weekender?
- What forms of payment do you accept?
- Will my credit card and address information be secure?
- What are your shipping policies and methods?
- Can I place an order to be shipped outside of the United States?
- How do I return or exchange an item?
- Why do you charge sales tax on internet purchases from some states, but not all?
- What are cookies and why do we use them?
- How do I find sizing information ?
- Can I insure my shipment to protect against a lost or damaged product ?
How can I place an order with Weekender?
Online Store: Our online store is open 24/7. Just navigate through our site to select products and add them to your shopping cart using the “Add to Cart” button. When you are ready to check out, click on the Shopping Cart symbol in the upper-right corner of your screen. You may then review the items in your shopping cart, remove or add more items, and then go through our secure checkout process to purchase the items in your cart.
Telephone Orders: If its more convenient for you to place an order over the phone, please contact us toll-free at 877-447-1558, ext. 230 from Monday – Friday from 9:30 AM EST – 4:30 PM EST.
Mail or Fax Orders: If you have filled out an order in our online store, you can print it out and send it to us. Please be sure to include your name, a daytime phone number and/or e-mail.
Alternatively, you can provide us with the style #, name, size and color of the item(s) you would like to order and the following information:
1. Full Name
2. Billing Address
3. Shipping Address
4. Daytime Phone Number
5. E-Mail Address
6. Payment Information (Credit Card # with Expiration Date and 3 or 4 digit security code)
Weekender Customer Success Dept., 6501 N.E. 2nd Ct., Miami, FL 33138
How could I change or cancel an order before shipping?
After you have completed the checkout process and clicked “Place Order”, your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must call Weekender Customer Success Dept. toll-free at 877-447-1558, press 230. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
How can I contact Weekender?
877-447-1558, press 230.
Weekender Customer Success Reps are available for inquiries Monday – Friday from 9:00 AM to 4:30 PM (EST).
Please fax your orders or questions. We read the faxes during the work week. Please give us a day or two to get to yours.
You can also mail your orders and questions to us.
Weekender Customer Success Dept.
6501 N.E. 2nd Ave.
Miami, FL 33138
What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, Discover, American Express, Diner's Club and JCB). All prices are in U.S. dollars.
Will my credit card and address information be secure?
Our payment software is certified Level 1 PCI DSS compliant. We are very serious about ensuring the data security and integrity of your transaction. Our payment processing partners have invested significant time and resources to certify our store as PCI compliant. From annual on-site assessments validating compliance to continuous risk management, our payment processing partners work really hard to ensure that our online store offers you a safe, secure and worry-free buying experience.
If you prefer, we can process your transaction by phone, fax or mail.
What are your shipping policies and methods?
We ship orders Monday – Friday between 7:30AM EST – 2:30PM EST. All orders will be shipped within 3 business days, unless otherwise noted. If you order an item that is on back-order, we will ship it to you as soon as it becomes available. If you order multiple items, we will ship the in-stock items immediately and send the back-ordered item(s) at a later date. You will not be charged shipping for the back-ordered item(s).
Standard Delivery: We use UPS and USPS. Allow a total of 4-7 business days for delivery of in-stock items. This delivery method ships to all U.S. addresses, except PO boxes and APO/FPO addresses. We typically use USPS for PO boxes and APO/FPO addresses only. Allow a total of 4-10 business days for delivery of in-stock items.
2-Day Delivery: We use UPS-2nd Day Air. Delivery is scheduled for 2 business days, provided that order is received online, on a business day, prior to 12:00 PM EST. A physical address is required and this delivery method is not available for PO boxes and APO/FPO addresses.
Next-Day Delivery: Delivery is scheduled for next business day, provided that order is received online, on a business day, prior to 12:00 PM EST. A physical address is required and this delivery method is not available for PO boxes and APO/FPO addresses.
Saturday Delivery: Delivery is scheduled for Saturday, provided that order is received online, on a business day, prior to Friday 12:00PM EST. A physical address is required and this delivery method is not available for PO boxes and APO/FPO addresses.
Alaska, Hawaii, USVI, Puerto Rico: Regular delivery is via USPS.
International Shipments: For orders to locations outside the U.S., delivery time is up to 4 weeks for standard airmail delivery and up to 5 business days for UPS-Worldwide Expedited. Any import duties and taxes are the responsibility of the purchaser and will be collected at time of delivery. You are considered the importer of record and must comply with all applicable laws and regulations. In some regions you should allow additional delivery time due to customs delays.
Can I place an order to be shipped outside of the United States?
Yep! Great products know no borders. For orders to locations outside the U.S., delivery time is up to 4 weeks for standard air mail delivery and up to 5 business days for UPS-Worldwide Expedited. Any import duties and taxes are the responsibility of the purchaser and will be collected at time of delivery. You are considered the importer of record and must comply with all applicable laws and regulations. In some regions you should allow additional delivery time due to customs delays - not our fault, blame it on big government.
How do I return or exchange an item?
You can return any product that isn’t up to snuff, so long as you have not worn or damaged it. You’ve got 30 days to do it.
Why do you charge sales tax on internet purchases from some states, but not all?
Due to the ever changing nature of state tax laws, your order may be subject to tax. Currently, we are obligated to collect sales tax on orders shipped to Florida. However, other states may begin to impose a sales tax in the near future. We will monitor these developments and will collect any sales taxes under which we are obligated to do so.
We do not charge sales tax on the purchase of Gift Cards; however, items paid for with Gift Cards will be taxed if shipped to Florida.
If you are sending an order in by mail, please add the applicable sales tax to your subtotal (including sales tax on Shipping & Handling) if you are shipping to Florida.
Weekender has always complied with sales tax laws based upon the issue of “nexus” from the court case Quill v. North Dakota, 504 U.S. 298 (1992). This ruling states that if a company has substantial nexus, a physical presence, within a state, it must collect and remit sales tax to that state on all taxable sales and consumption transactions.
Regardless of how our company receives an order, either by mail, telephone, fax, or via the internet, Weekender is charged with the responsibility of collecting and remitting sales tax to those states in which nexus exist. The federal moratorium established by the “The Internet Tax Freedom Act” (P.L.105-277) does not relieve our company of this responsibility. If you still have any unresolved issues, please feel free to contact our Customer Service department, and we will provide you with any additional information that might help to resolve this matter to your satisfaction.
What are cookies and why do we use them?
Cookies provide capabilities that make the Web much easier to navigate. The designers of almost every major site use them because they provide a better user experience and make it much easier to gather non-personally identifiable information about the site’s visitors.
How do I find sizing information ?
Can I insure my shipment to protect against a lost or damaged product ?
Since title to the merchandise and risk of loss passes to you once the goods are delivered to the common carrier, such as UPS or USPS. Weekender is NOT liable for any items lost, stolen, or damaged in-transit. As such, we recommend that you purchase ROUTE insurance when you add a product to your cart. Upon validation of your claim, ROUTE will replace your lost, stolen, or damaged product at no additional cost to you. Coverage is secured via Roanoke Insurance Group Inc. and backed by underwriters at Lloyd’s.To file a claim, go to https://claims.route.com/.